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L Lumen Optics

Help

Support

Find answers about orders, returns, frame care, and our 2-year warranty.

Email

[email protected]

We respond within 24 hours

Phone

(866) 902-0305

Mon–Fri, 9am–5pm PT

Hours

Mon–Fri, 9am–5pm PT

Closed weekends & holidays

Shipping

  • Free standard shipping on all orders
  • Standard delivery: 3–5 business days
  • Expedited shipping available at checkout
  • Tracking number provided via email

Returns & Exchanges

  • 30-day return window on all purchases
  • Items must be in original, unused condition
  • Free return shipping on manufacturing defects
  • Exchanges processed within 2 business days

Warranty

  • 2-year warranty on all frames
  • Covers manufacturing defects in materials and workmanship
  • Free replacement or repair for covered issues
  • Contact support with your order number to file a claim

Frame Care

  • Clean lenses with the included microfiber cloth
  • Store in the hard case when not in use
  • Avoid paper towels and household cleaners on lenses
  • Visit an optician for hinge adjustments if needed

Frequently asked questions

Still have questions?

Our team is here to help. Reach out and we will get back to you within 24 hours.