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Legal

Privacy Policy

Last updated: June 2026

Lumen Optics ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at shoplumenoptics.com or make a purchase. Please read this policy carefully.

01

Information We Collect

We collect information you provide directly to us when you create an account, place an order, subscribe to our newsletter, or contact our support team. This may include:

  • Personal information: name, email address, phone number, shipping address, and billing address.
  • Payment information: credit card numbers, debit card numbers, and related billing details. Payment data is processed securely through our third-party payment processor and is never stored on our servers.
  • Device and browser information: IP address, browser type, operating system, device identifiers, referring URLs, pages visited, and timestamps of your activity on the site.
  • Cookies and tracking data: We use cookies and similar technologies to recognize your browser, remember your preferences, and understand how you interact with our website.

02

How We Use Information

We use the information we collect to operate, maintain, and improve our services. Specifically, we use your information to:

  • Process and fulfill your orders, including shipping, payment processing, and order confirmation.
  • Communicate with you about your orders, respond to inquiries, and provide customer support.
  • Improve our website, product offerings, and overall user experience through analytics and usage patterns.
  • Send you marketing communications, promotions, and product updates when you have opted in. You may unsubscribe at any time.

03

Information Sharing

We do not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

  • Service providers: We share data with trusted third-party service providers who assist us with shipping, payment processing, email delivery, and site analytics. These providers are contractually obligated to protect your information.
  • Legal requirements: We may disclose your information when required by law, regulation, or legal process, or when we believe disclosure is necessary to protect our rights or the safety of others.
  • Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

04

Cookies

Our website uses cookies and similar technologies to enhance your browsing experience. The types of cookies we use include:

  • Functional cookies: Essential for the site to operate correctly, including session management, shopping cart functionality, and secure checkout.
  • Analytics cookies: Help us understand how visitors use our site, which pages are most popular, and where users may encounter issues. This data is aggregated and anonymized.
  • Preference cookies: Remember your settings and choices, such as language preference and display options, to provide a more personalized experience.

You can control cookie preferences through your browser settings. Disabling cookies may affect the functionality of certain features on our site.

05

Data Security

We implement a variety of security measures to protect your personal information. These measures include:

  • SSL/TLS encryption on all pages to protect data transmitted between your browser and our servers.
  • Secure storage of personal data with access limited to authorized personnel who need it to perform their duties.
  • PCI DSS compliance for all payment processing, ensuring that your financial data is handled according to industry security standards.

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

06

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request that we update or correct inaccurate information.
  • Deletion: You can request that we delete your personal information, subject to legal obligations we may have to retain certain data.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

07

Children's Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected data from a child under 13, we will take steps to delete that information as promptly as possible.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected] so we can take appropriate action.

08

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will notify you by email or by posting a prominent notice on our website prior to the changes taking effect.

We encourage you to review this page periodically to stay informed about how we protect your information. This policy was last updated in June 2026.

09

Contact

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

Lumen Optics

Email: [email protected]

Phone: (866) 902-0305

Location: 8 The Green #24560, Dover, DE 19901